Troubleshooting
After a NAOqi update (for example: going from 2.8.6.23 to 2.8.7.4) a customer can have a NAO that won't stand up. The robot will activate its motors bu...
Tue, 8 Mar, 2022 at 4:11 PM
This article explains how to let NAO perform correctly its Diagnostic Check Up behavior. It is important the customers follow these steps carefully, otherw...
Mon, 27 Dec, 2021 at 10:06 AM
In some cases you may have the following error message when you try to start Choregraphe : VCOMP120.DLL file cannot be found. Without it, Choregrap...
Mon, 24 Jan, 2022 at 5:11 PM
Before talking to NAO: You must have completed the Getting Started Wizard, You must have installed the Basic Channel or another "talking" a...
Mon, 4 Mar, 2024 at 11:44 AM
There are a few possibilities: A robot can only be connected to one Choregraphe session at a time. Make sure no one is already connected to your robo...
Mon, 4 Mar, 2024 at 12:03 PM
Depending on how you use your robot, this might be normal. Turn OFF your robot or put your robot in Rest mode. Let your robot cool down. If the o...
Fri, 8 Mar, 2024 at 4:23 PM
You can perform a Factory Reset with Robot Settings to reset the password of your robot. You will need your SoftBank Robotics account and password. ...
Fri, 8 Mar, 2024 at 5:11 PM
If you have forgotten your Softbank Robotics account password, you can easily reset the password here: https://accounts.softbankrobotics.com/#/forgo...
Fri, 8 Mar, 2024 at 5:24 PM
You can't see any applications on the Store ? Even your old applications seems to be gone ? Do not worry, you probably are on the store of another ...
Mon, 11 Mar, 2024 at 2:50 PM