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Cannot connect NAO to Aldebaran account


A robot that arrived from the repair, has not been able to connect to the aldebaran account for weeks. We have tried different internet connections but the message we get is always the same:

I don't know what else to do, I don't know if it's the robot's problem, I don't think it's our connection because we have tried different ones.
It's a V5 NAO.
Help and thank you very much.

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