Dear support Team,
I am writing to report an issue I encountered while creating the SoftBank account to configure the NAO robot.
After creating the account I did not receive any welcome message. When I attempted to log in, I was redirect to a page that simply stated "logout succesful".
As a result, I am unable to proceed with the configuration of NAO robot.
I kindly request your assistance in resolving this matter as soon as possible so that I can complete the configuration.
Thank you in advance for your prompt attention to this matter.
Correct me if I'm wrong but I think you already open a ticket about that and your problem is already solved now, is it right ?
2nd Level Support
I have the same problem, how can I solve it?