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UPDATED . Invalid user when accessing Command Center


I couldn´t update my previous ticket to add the robot´s SN so I am creating a new one:

We had to reset our NAO robot because we forgot the password and email account used to set up the robot the first time. 

We created a new account and once we go to the command center, we see the error you can find attached to this ticket.

Robot´s S/N is P0000073B00S8C700030

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For this specific NAO topic, can you please open a ticket here :

so level 1 support can take care of it ?

Thank you in advance !

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