Before helping you with a robot repair or swap, we need you to provide us (or to confirm if provided already) the following informations:

  • Details about the person to contact for the robot's delivery or pickup (name, phone number, email address),

  • Delivery address,

  • Pickup address (if not the same as the delivery address),

  • Billing address,

  • Your VAT number,

  • Serial number of the robot (see how to find it on Pepper or NAO).

Please, try to provide those when contacting Support for a Repair or a Swap operation.